Returns & Refunds Policy

We want every dispatched piece to arrive as described. If an order is incorrect, damaged, or materially defective, contact Mintello so we can review an issue replacement.

Issue Window

You have 7 days from the delivery date to report an incorrect, damaged, or materially defective item. Change-of-mind returns are not currently offered.

Issue Replacement Conditions

• Keep the item and original packaging available for review
• Proof of purchase (order number or confirmation email) is required
• Send clear photos and a short description of the issue

Damaged or Incorrect Items

If your item arrives damaged, defective, or not as described, contact us within 7 days of delivery at mintello.shop@gmail.com with your order number and clear photos. We will review the case and arrange a replacement where the issue is confirmed.

How to Report an Issue

Email mintello.shop@gmail.com with your order number, reason, and photos. We reply with next steps for our Pakistan operations.

Refunds

Mintello primarily uses Cash on Delivery. If a confirmed issue cannot be resolved with a replacement, any approved refund method and timing will be agreed with you after review.

Exchanges

We do not currently offer change-of-mind exchanges. Issue replacements are arranged directly by support after review.

Contact

Return questions: mintello.shop@gmail.com